Privacy Policy

Reignwood’s Commitment To Your Privacy
Reignwood respects your privacy and your desire to understand how your information will be handled and used. This Policy explains how we collect, use and store your information. Using your information in a way that you are comfortable with and keeping your information secure is an integral part of the luxury club experience we aim to provide. Reignwood will ensure that all information protection and customer legislation standards are met when handling any of your personal information.

Any information collected in the course of providing services to you is controlled by Reignwood Investments UK Limited. References in this Privacy Policy to "we", "us" and "Reignwood" are to Reignwood Investments UK Limited (company number 08346375), registered office at 10 Trinity Square, London, EC3N 4AJ.

What Information Do We Collect And How Do We Use It?
We collect and use information about you to ensure that we can continue to provide you with a luxury club experience. We will use your information in the following ways:

1.      For the performance of a contract between you and us:

You provide us with your information directly when you sign up to become member, make a purchase, or register to take part in any prize draw, competition or event.

2.     Where we have a legitimate interest in using your personal information:

  • to administer and monitor our website, including to ensure that content is presented in the most effective manner for you and for your device, and to allow you to participate in interactive features when you choose to;
  • to analyse any feedback that you provide on our services, and to improve our services;
  • to administer competition that you have entered;
  • to review and assess any job application that you submit to us.

3.     Where you have provided your consent to our use of cookies:

Further details about our use of cookies is set out in our Cookie Policy here.

4.     Where you have provided your consent to receive marketing information:

At any point that you interact with us, you may be given the opportunity to opt in to receive Reignwood marketing communications. Reignwood will only send you marketing communications where you have consented to receive them and using your preferred channels of communication. To ensure that you are still happy to hear from us, we will contact you to remind you that you can opt out of receiving marketing communications at any time:
·                      We will only continue to send you marketing communications where you expressly tell us that you want us to. If you do nothing, then we will stop sending you marketing communications.

If you have opted in to receive marketing communications from us you can manage your preferences online at any time. You can contact [email protected] to manage your marketing communications preferences and tell us what you want to hear about and how you want Reignwood to communicate with you.
Please note that when you visit one of Reignwood’s brand partners or participate in a branded promotion or event, our brand partners may also ask if you want to sign up to receive marketing communications directly from them about their events, products and services. If you provide your personal details to any of our brand partners, the use of that information will be governed by their privacy policy and cannot be managed through Reignwood. Please ask the relevant brand partner for details about their privacy policy and how you can manage your marketing communications preferences with them.


We share your information with our core service providers and third party platforms as required for our business to function; for example customer support, fraud detection, credit risk reduction checks, IT systems support, and internal audits.

If you choose to provide feedback on your service, we may share your information with a third-party feedback site who will capture your feedback on transactions which we use to enhance our customer service.

Your information may be processed by a third party in order to maintain the functionality of our website and database.

We will not share your information with any third parties who might wish to market their goods and services to you unless you have provided your consent. Information you provide to Reignwood Club may be shared within companies forming part of the group companies. We also work with a number of third parties to help us deliver an excellent service to you.

We also use services offered by Google, Facebook, Instagram and other similar social media platforms to better tailor our marketing communications and for targeted advertising. As part of this process, some personal information, such as your e-mail address, is provided to the relevant third party, however for security purposes this data is “hashed” prior to being shared. Hashing is a process of identity masking or “pseudonymisation” which means we do not disclose your e-mail but still enables linking between your social media presence and our Site. Your personal information will be transmitted to countries outside of the EEA, including the United States. If you would like more information about how your personal information may be transmitted, and the safeguards applied, please contact [email protected]. You may have the right to object to your personal information being used in this way (see “Rights you may have” below).

Every external company we work with has a contract with us which clearly sets out our expectations and requirements in handling personal information and obliges them to meet these standards and those contained in the GDPR.

How Do We Keep Your Information Secure?

Your information may be processed by our staff or by the staff of our suppliers to the extent necessary to fulfil your service. By submitting your personal information to us, you agree to the transfer of your personal information, its storage and processing.

We will keep the data which we collect from you on a secure server. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and require our suppliers to do the same.

How Long Will Reignwood Keep My Information?
Reignwood is committed to keeping your personal information only for so long as is reasonably necessary to fulfil the purposes we collected it for or where we have a legitimate interest to continue doing so. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. Where Reignwood no longer requires information to be in a format where you can be identified personally, e.g. where we keep information for analytical and research purposes or transaction information, we will remove any personal details about you.

Rights You May Have

You may have certain rights in relation to personal information that we hold about you. These include the right to request access to your personal information, to request that it is erased, that its processing is restricted, or that any inaccurate personal information is rectified. You may also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in a machine-readable format. You also have the right to complain about the use of your personal information to the Information Commissioner’s Office.

Please contact our privacy officer at [email protected] if you would like to make a request.

Contacting Us

If you have any questions about this privacy policy or our privacy practices or if you want to ask us to delete your data, please contact us in the following ways:

Full name of legal entity: Reignwood Investments UK Limited

Email address: [email protected]

Postal address:10 Trinity Square, London, EC3N 4AJ

Changes To This Policy

We may change this Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy, and if the changes are significant, we may provide you with additional notice such as adding a statement to the homepage of the Site or sending you an e-mail with the update.

Please check this Policy regularly to stay informed about our information practices and the ways you can help protect your privacy.